| Greetings all customers and potential customers of Hoffmaster's Marina. I intend to use this letter as a way to let everyone know what's new in the marina, and to address issues in a way I can't by talking with people one at a time. I plan to shoot my mouth off a little so don't say you haven't been warned :) |
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In 1998 the yard did a pretty good job of doing the job right the first time. The major complaint we heard was that it took too long to get work done. While we all know that in season we have to perform triage-float and go problems and deliveries first-we felt the backlog was remaining too great. We interviewed several candidates to add mechanics to the staff but in the end felt we should keep training people in house from the ground up. One of our strong points is the experience of our men. Therefore as of October 15th I became acting yard manager, which allowed not only David, but Rick and Sam to devote all their time to the yard again. The backlog of customer work orders has been reduced to 25% of what it was when we instituted this change. I don't know what will happen in the spring, because now I'm not working weekends but will probably have to, so stay tuned. But I can tell you the yard's running a lot better just by effectively putting the equivalent of 2 full time men back into it. |
| Over the winter we plan to do improvements to A pier, replacing piling and electric, and refurbish the Cruiser Pavillion |
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This year we will be adding Chaparral as a 2nd line of boats. This decision was made for the following reasons:
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You folks know I'm the last one to badmouth competitors and competitor's boats. Unfortunately, at least one of my competitors doesn't see it that way. Therefore I'm going to break down and address the rumors my next door neighbor feels compelled to say because trying to sell their own brand isn't working well enough for them (I guess):
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Hoffmaster's Marina 703.494.7161 |